CAREERS

Firebrand Technologies is a software and technology service company for the book publishing industry. Firebrands wear many hats, are not afraid to roll up their sleeves and get their hands dirty, and embrace the never-ending technical challenges in the book industry with enthusiasm and a sense of mission.


Unfortunately, we do not offer relocation benefits, or sponsor visas.  US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply, but we are unable to sponsor H1b candidates at this time. 

Please, no agency responses; they will be summarily deleted.

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.Net C# Software Developer

 

Firebrand Technologies is currently seeking a developer to help expand and maintain our growing suite of products in a fast-paced agile work environment in our Newburyport, MA office. In this role you will report to the Director of Development and be a part of a talented development team working closely with the system architecture and QA teams. This is an excellent opportunity to contribute to the growth of Firebrand Technologies.

 

Responsibilities include (but not limited to):

-        Work on multiple projects as assigned by Director of Development

-        Communicate status of projects

-        Work closely with the system architecture and QA teams

 

Qualifications:

-        Bachelor’s degree

-        2 to 4 years experience

-        Knowledge of .Net and SQL Server

-        Strong communication skills

-        Knowledge of web services and protocols, MVC, PHP, and AngularJS are a nice-to-have.

 

Compensation and benefits will be commensurate with experience.  

 

Work will be performed at our office in Newburyport, MA. Occasional work from home is a possibility once the team is comfortable with your independence and work ethic.

 

We do NOT offer relocation benefits, or sponsor visas. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. 

 

Please, no agency responses.

 

To apply for this position please send cover letter and resume to jobs@firebrandtech.com.

 

Crystal Reports/Support Specialist

Firebrand Technologies (www.firebrandtech.com) is a software and technology service company for the book publishing industry. 

We are currently seeking a Support Specialist to join the support team.  The schedule for this position is Sunday through Thursday from 3 pm to 12 am.

 

Responsibilities include (but are not limited to):

 

- Provide Crystal Reports development and support.

- Provide customer service; communicate; and problem solve inquiries from Firebrand Technologies customers. 

- Work as a support team member utilizing technical skills and product expertise to help resolve customer product issues. 
- Log and respond to customer support requests via phone, e-mail, and web interface. 
- Demonstrate a commitment to customer service while building customer partnerships. 
- Conduct any necessary technical research (code review, database queries, etc.) or team collaboration to successfully understand and triage customer issues.
- Communicate technical product and solution expertise to internal and external customers. 
- Provide updates and case statuses to customers and management. 
- Act as product technical liaison between support and development teams. 
- Fully document all case interactions and author Knowledge Base solutions. 

- Expertly utilize support tools (GotoMeeting, NetSuite, etc.) to expedite case resolution. 

Qualifications:

- Ability to write and support Crystal Reports

- Familiarity with MSSQL

- Bachelor’s degree

- 2 to 4 years experience

- Excellent communication skills


Work will be performed at our office in Newburyport, MA. 

We do NOT offer relocation benefits, or sponsor visas. US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time. 

Please, no agency responses, they will be summarily deleted.

To apply for this position please send cover letter and resume to jobs@firebrandtech.com.